At Beyond Breathing Physiotherapy, we are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information, and how you can access or correct it if necessary.
1. Collection of Personal Information
We collect personal information to provide quality physiotherapy services and manage our practice efficiently. The types of personal information we may collect include:
• Contact details: Name, address, phone number, and email address.
• Health information: Medical history, current health conditions, treatment plans, and notes from consultations.
• Payment details: Bank account or credit card information (if applicable).
• Other information: Any details necessary for providing physiotherapy services.
We collect personal information directly from you through:
• Completing intake forms (online or in person).
• Verbal communication during consultations.
• Emails, phone calls, or other communications.
• Referrals from other healthcare providers (with your consent).
2. Use of Personal Information
We use your personal information for the following purposes:
• To provide physiotherapy assessments, treatments, and related healthcare services.
• To communicate with you about appointments, follow-ups, and treatment plans.
• To process payments and manage billing.
• To comply with legal and regulatory obligations.
• For internal practice management and administrative purposes.
We will not use your personal information for marketing purposes without your explicit consent.
3. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. This includes:
• Secure storage of physical records where applicable in locked filing cabinets.
• Use of password-protected electronic systems with encryption for storing digital records.
• Regular updates to our IT systems to ensure security compliance.
• Restricting access to your personal information to authorised personnel only.
If we no longer need your personal information, it will be securely destroyed or de-identified in accordance with applicable laws.
4. Disclosure of Personal Information
We may disclose your personal information:
• To other healthcare providers involved in your care (e.g., GPs, specialists) with your consent.
• To third-party service providers who assist with practice management or IT support, bound by confidentiality agreements.
• When required by law, such as to comply with court orders or mandatory reporting obligations.
We do not disclose your personal information to overseas recipients.
5. Accessing and Correcting Your Personal Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. To do so:
• Contact us via the details provided below.
• We may require you to verify your identity before processing your request.
• Access is usually provided within 30 days, but complex requests may take longer.
• If we cannot grant access or make corrections, we will provide a written explanation.
6. Complaints
If you believe we have breached the Privacy Act 1988 or the Australian Privacy Principles, you can lodge a complaint by:
• Contacting us directly using the details below.
• We will acknowledge your complaint and aim to resolve it promptly.
• If you are not satisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
7. Contact Details
For any questions, concerns, or requests regarding your privacy, please contact us:
Beyond Breathing Physiotherapy
• Phone: 0466210681
• Email: [email protected]
Last updated: January 2025
By using our services, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and the latest version will always be available on our website or at our practice.